Customer Service

Middlesex Centre is committed to delivering effective, equitable and accessible customer service.

Click the headings below for more information on finding services and programs, reporting concerns, and more.

Find a Service or Program

Customer Service

For any question, please reach out to our Customer Service team who will be happy to help you find the right information or staff member. 

Middlesex Centre Municipal Office
Address: 10227 Ilderton Road, Ilderton, ON, N0M 2A0
Phone: 519-666-0190 or 1-800-220-8968
Email: Customer Service

Customer Service is available Monday to Friday, 8:30 a.m. to 4:30 p.m. (excluding public holidays). 

If you are phoning in, you may be asked to leave a message if staff are helping others. Please leave a message including your phone number, and a staff member will call you back.

You can find a list of emergency contacts, council members and staff in the Municipal Directory.

 

Website

Many questions about municipal services and programs can be found by reviewing the content on the website. You can find a list of all services below or use the magnifying glass in the upper right-hand corner of every page to search by keyword.

All Municipal Services

Report a Concern

Service Issues

Notice a road, park or other municipal property in need of repair? Have questions about how a program or service is delivered? 

Please report any concerns to the appropriate service area so staff are aware and can work toward a resolution. Our team will do their best to address issues in a timely and fair way, following established guidelines.

You can find a list of services and staff above. You can also use our online service portal to report your concern.

Report a Concern

 

Submit a Formal Complaint

If your concern is not resolved within a reasonable timeframe, or you are not satisfied with the response, you can submit a formal complaint. 

Formal Complaints 

Once your complaint is submitted, you will receive an email confirming it has been received. Your complaint will be forwarded to the appropriate manager for review. Staff may contact you if more information is needed.

For more information about informal and formal complaints, please see our Complaint Handling Policy.

For complaints about Members of Council, please refer to Municipal Council Accountability and Transparency.

Respectful Conduct

R Zone

Middlesex Centre has a zero-tolerance policy - The R Zone - for violence, vandalism, and inappropriate behaviour in our offices, facilities, parks and programs. 

The R Zone applies to all community organizations and individuals using municipal spaces, including municipal offices, community centres, parks and recreational facilities. It also applies to interactions with municipal staff, committee members and elected officials of Middlesex Centre.

We are committed to creating a safe, respectful, and welcoming environment for everyone.

RZone Policy and Program 

 

Reporting a Conduct Concern

If you are involved or witness a situation at a municipal facility, please report it to a staff member (if available).

You are also welcome to report your concerns directly by:

Customer Service Standards

Aligned with our corporate values of respect, cooperation, innovation and integrity, the Municipality of Middlesex Centre is committed to delivering effective, equitable and accessible customer service. 

Staff will provide the best customer service possible and will work to ensure that each customer experience is meaningful, fair and respectful. Likewise, customers (residents, visitors, businesses and others) are expected to behave in a respectful manner which promotes a positive environment. 

Learn more about our customer service standards:

For Questions Contact: